Our protection concept includes that on the entire gastronomic offer of THE OMNIA (sun terrace, the lobby and THE OMNIA restaurant) is exclusively available to our hotel guests.

Covid 19 – Safety first

Welcome to our Mountain Lodge, high up on the rock, above the roofs of Zermatt!
We are ready to offer you relaxing moments of pleasure at THE OMNIA – with as few restrictions as possible but as many as necessary.

To protect you, dear guests, and our staff THE OMNIA strictly follows the recommendations and regulations of the Federal Council, the Federal Office of Public Health FOPH and WHO in these challenging times. We implemented concepts of not only top quality but also of style and refinement.

We can hardly wait to spoil you in Zermatt soon!
Best wishes in the meantime,

Christian Eckert
Managing Director and the entire OMNIA team

In connection with the COVID-19 pandemic THE OMNIA reserves the right to close the hotel at any time and to cancel existing reservations. A closure is at THE OMNIA's sole discretion and may be due to the political public health situation in Switzerland, the Canton of Valais or in Zermatt as well as to the economic situation. In the event of such a closure, guests are not entitled to a refund of payments already made. Any claims for damages by guests against THE OMNIA as well as any other claims in connection with such a closure are expressly excluded.

Clean, cleaner, THE OMNIA!

As of now and in the winter season 2020/2021, we will take our high hygiene standards to the next level as all our rooms and suites will be additionally desinfected by a mobile cold fogger.

Because your safety comes first!

Clean and Safe

Dense forests, clear lakes and fresh mountain air: Switzerland as a travel destination offers not only pure nature but also safety and a good health system. THE OMNIA also takes special measures to protect its guests and ensure they have an unforgettable stay in Switzerland.

The Clean and Safe labels confirm that THE OMNIA's protection concept in all areas of hospitality complies with the strict hygiene guidelines of the associations HotellerieSuisse, GastroSuisse and Switzerland Tourism.

clean-and-safe.ch

Trusted cleanliness

THE OMNIA is certified with the internationally standardized „Trusted Cleanliness“ label, issued by TrustYou. The reported hygiene and safety measures we have implemented, have passed the high demands of the TrustYou assessment process.

trustyou.com

Are you well?

As a measure to stop the further spread of the coronavirus, we ask you, like you, not to visit THE OMNIA if you have not felt healthy in the last 10 days or are currently suffering from fever, cough or other cold or flu symptoms.

Travel safely – Park & Ride

We ask you to travel in your private car – to protect yourself, the other guests and the team of THE OMNIA. In order to give you a safe and relaxing start to your holidays, we offer a "Park & Ride Service" exclusively for our guests: Park your car at our partner Taxi Alphubel in Täsch. Your personal chauffeur will then transfer your luggage into a large vehicle in compliance with all safety standards. Enjoy the 10-minute scenic drive to Zermatt, where our porter will welcome you with the electric car and drive you to the Mountain Lodge.

On the day of departure you will settle the "Park & Ride Service" together with your room bill at the Front Office. Back in Täsch you will only board your car and start your safe journey home.

Valet Parking

CHF 18.– for 24 hours

Transfer

CHF 40.- per way (1-5 persons)
CHF 80.- per way (6-9 persons)

Night surcharge CHF 10.- per way between 8.00 pm - 7.00 am

Safety Devices

Masks and gloves are made available to our guests on request.

Hand disinfection is available in all public areas of the hotel.

Hygiene and safety measures are regularly adapted to the latest recommendations of the Federal Office of Public Health and the canton.

Staff

Our staff carefully follow all recommendations and obligatory measures of the Swiss Federal Office of Public Health. They regularly disinfect their hands, especially when serving new guests.

Restaurant

The restaurant is open for hotel guests. For groups of guests of more than four people, we are obliged to record the contact details of one person in order to ensure follow-up in case of infection.

All employees disinfect their hands before serving and after clearing the table.

Breakfast

7 – 11 h (à la carte offer)

Dinner

Daily, 6.30 pm – 10 pm

Room Service

24 hours – from 23 h with reduced offer

Lobby / Bar / Terrace

The bar, lobby and terrace are only open to hotel guests. Safety distances of at least 2 meters are guaranteed.

All employees disinfect their hands before serving and after clearing the table.

Drinks, lunch, snacks

10 – 23 h

Wellness & Spa

The wellness area and the two treatment rooms are regularly cleaned and disinfected.

Staff who are in contact with guests for longer than 15 minutes and closer than 2 meters (spa therapists), wear protective masks. Guests are also requested to wear a mask during the treatment.

Baths are open from 7 – 21 h

Saunas from 16 – 21 h

Treatments can be booked from 10 – 20 h

Fitness

We make sure that there is enough distance: Fitness area open 24 hours a day / only with advance reservation

We kindly ask you to report to the reception to reserve the fitness exclusively for you.
Max 1 hour per room (Families excluded and several appointments per day are possible depending on availability)

Room and equipment are regularly cleaned and disinfected.

For guests with suites we provide training equipment for private in-room trainings on request.

Rooms

We strengthen the cleaning and disinfection processes with special attention to the elements that are often touched.

The housekeeping team wears gloves during the whole working time.

Since the rooms and suites are ventilated only by fresh mountain air, the problem of virus transmission through air conditioning does not arise.